//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Deutschland"
~subject:"Dienstleistungsqualität"
~type_genre:"Accompanied by computer file"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"experience"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Deutschland
Dienstleistungsqualität
Beziehungsmarketing
5
Relationship marketing
5
Customer service
2
Kundenmanagement
2
Kundenservice
2
Benutzerfreundlichkeit
1
Beschwerdemanagement
1
Business model
1
Complaint management
1
Controlling
1
Customer acquisition
1
Customer analysis
1
Customer integration
1
Customer satisfaction
1
Customer value
1
Electronic Commerce
1
Event marketing
1
Event-Marketing
1
Germany
1
Geschäftsmodell
1
Guerilla marketing
1
Guerilla-Marketing
1
Handwerk
1
Handwerksbetrieb
1
Innovation
1
Internet marketing
1
Kundenanalyse
1
Kundengewinnung
1
Kundenintegration
1
Kundenwert
1
Kundenzufriedenheit
1
Management control
1
Market research
1
Marketing management
1
Marketinginstrument
1
Marketingmanagement
1
Marktforschung
1
Messebeteiligung
1
more ...
less ...
Type of publication
All
Book / Working Paper
2
Type of publication (narrower categories)
All
Accompanied by computer file
Article in journal
3,760
Aufsatz in Zeitschrift
3,760
Aufsatz im Buch
827
Book section
827
Hochschulschrift
729
Thesis
633
Graue Literatur
390
Non-commercial literature
390
Collection of articles of several authors
260
Sammelwerk
260
Working Paper
205
Aufsatzsammlung
198
Arbeitspapier
189
Case study
182
Fallstudie
182
Bibliografie enthalten
105
Bibliography included
105
Handbook
74
Handbuch
74
Konferenzschrift
69
Conference proceedings
50
Lehrbuch
38
Conference paper
33
Konferenzbeitrag
33
Textbook
33
Ratgeber
30
Guidebook
27
Collection of articles written by one author
14
Sammlung
14
Amtsdruckschrift
9
Fallstudiensammlung
9
Government document
9
Elektronischer Datenträger
7
Forschungsbericht
7
Glossar enthalten
7
Glossary included
7
Interview
7
Reprint
6
Systematic review
6
Umfrage
6
more ...
less ...
Language
All
German
1
English
1
Author
All
Blümelhuber, Christian
1
Pepels, Werner
1
Petruska, Robert
1
Published in...
All
A Productivity Press book
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
-
2012
Persistent link: https://www.econbiz.de/10009582262
Saved in:
2
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->