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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
14,659
Kundenzufriedenheit
5,319
Customer satisfaction
5,315
Consumer behaviour
3,697
Konsumentenverhalten
3,697
Beziehungsmarketing
3,251
Relationship marketing
3,247
Qualitätsmanagement
1,882
Quality management
1,878
Wirtschaftsprüfung
1,654
Financial audit
1,652
Krankenhaus
1,207
Hospital
1,206
Health care
995
Gesundheitsversorgung
991
Customer service
963
Kundenservice
963
United States
953
USA
952
Dienstleistungssektor
852
Service industry
851
Product quality
833
Produktqualität
833
Gesundheitswesen
794
Health care system
794
service quality
775
Beschwerdemanagement
719
Complaint management
719
Hotellerie
703
Hotel industry
702
Online retailing
610
Online-Handel
610
E-commerce
597
Electronic Commerce
596
Emotion
507
Theory
497
Theorie
496
customer satisfaction
475
Indien
470
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Undetermined
6,629
Free
1,230
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Article
Book / Working Paper
5,771
Journal
18
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Article in journal
13,544
Aufsatz in Zeitschrift
13,544
Aufsatz im Buch
1,053
Book section
1,053
Conference paper
132
Konferenzbeitrag
132
Case study
123
Fallstudie
123
Reprint
15
Article
12
Systematic review
8
Übersichtsarbeit
8
Collection of articles of several authors
6
Sammelwerk
6
Interview
5
Rezension
5
Book review
4
Mehrbändiges Werk
4
Multi-volume publication
4
Bibliografie enthalten
1
Bibliography included
1
Market information
1
Marktinformation
1
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English
14,039
German
606
French
22
Italian
7
Finnish
3
Swedish
3
Czech
1
Danish
1
Dutch
1
Spanish
1
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Author
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Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
Bruhn, Manfred
26
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
23
Hanushek, Eric Alan
21
Sharma, Piyush
21
Siciliani, Luigi
20
Knechel, W. Robert
19
Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Gil Saura, Irene
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Wong, IpKin Anthony
16
Zhang, Min
16
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Rivkin, Steven G.
14
Benkenstein, Martin
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
Mahapatra, Siba Sankar
13
O'Cass, Aron
13
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Published in...
All
International journal of hospitality management
401
Journal of retailing and consumer services
330
The service industries journal
284
Journal of business research : JBR
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
The journal of services marketing
209
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
136
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
122
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Journal of service management
91
Total quality management & business excellence
90
Quality management journal : QMJ
86
Economics of education review
79
Managing service quality : MSQ ; an international journal
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
International journal of services, economics and management
71
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
62
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of health organization and management
55
Journal of Asian finance, economics and business : JAFEB
54
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ECONIS (ZBW)
14,658
EconStor
12
OLC EcoSci
12
RePEc
2
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
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