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~subject:"Dienstleistungsqualität"
~type_genre:"Collection of articles written by one author"
~type_genre:"Ratgeber"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
281
Relationship marketing
281
Kundenmanagement
85
Marketing
48
Online-Marketing
44
Marketing management
42
Marketingmanagement
42
Deutschland
39
Germany
38
Internet marketing
36
Erfolgsfaktor
31
Success factor
30
Verkauf
29
Selling
28
Beziehungsmanagement
26
Social Web
24
Social web
24
Customer service
23
Kundenservice
23
Consumer behaviour
22
Konsumentenverhalten
22
Verkaufstechnik
21
Customer satisfaction
19
Kundenzufriedenheit
19
Salespeople
19
Verkaufspersonal
19
Customer acquisition
17
Kundenbindung
17
Kundengewinnung
17
Strategisches Management
17
USA
17
United States
17
Kundenorientierung
16
Lieferantenmanagement
15
Supplier relationship management
15
Brand management
14
Markenführung
14
Beschwerdemanagement
13
Complaint management
13
KMU
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9
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Collection of articles written by one author
Ratgeber
Article in journal
3,155
Aufsatz in Zeitschrift
3,155
Aufsatz im Buch
178
Book section
178
Hochschulschrift
97
Thesis
81
Graue Literatur
71
Non-commercial literature
71
Arbeitspapier
44
Working Paper
44
Collection of articles of several authors
30
Sammelwerk
30
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Guidebook
6
Reprint
6
Konferenzschrift
5
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
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7
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Beck, Johann
1
Beck, Norbert
1
Buhl, Hans Ulrich
1
Cram, Tony
1
Hübner, Sabine
1
Jerger, Christina
1
Krämer, Tobias
1
Pupo, Raul
1
Sarikaya, Serkan
1
Snow, Dennis
1
Stevens, Debra
1
Yanovitch, Teri
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The brilliant series
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ECONIS (ZBW)
9
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1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
3
The finishing touch : how to build world-class customer service
Cram, Tony
-
2010
Persistent link: https://www.econbiz.de/10008737527
Saved in:
4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
5
Brilliant customer service
Stevens, Debra
-
2010
Persistent link: https://www.econbiz.de/10008737525
Saved in:
6
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
7
Unleashing excellence : the complete guide to ultimate customer service
Snow, Dennis
;
Yanovitch, Teri
-
2010
-
2nd ed., updated and expanded
Persistent link: https://www.econbiz.de/10009234939
Saved in:
8
Service macht den Unterschied : wie Kunden glücklich und Unternehmen erfolgreich werden
Hübner, Sabine
-
2009
Persistent link: https://www.econbiz.de/10003836913
Saved in:
9
Service ist sexy : so machen Sie die Leistungen Ihres Unternehmens noch attraktiver
Beck, Johann
;
Beck, Norbert
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003583036
Saved in:
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