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~subject:"Dienstleistungsqualität"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
14
Konsumentenverhalten
14
Kundenmanagement
8
Deutschland
7
Germany
7
Social Web
7
Social web
7
Theorie
7
Theory
7
Marketing management
6
Marketingmanagement
6
Customer service
5
Kundenservice
5
Einzelhandel
4
Lieferantenmanagement
4
Marketing theory
4
Marketingtheorie
4
Online-Marketing
4
Retail trade
4
Supplier relationship management
4
Verbraucherverhalten
4
Customer retention
3
Customer satisfaction
3
Customer value
3
Emotion
3
Erfolgsfaktor
3
Estimation
3
Innovation
3
Inter-firm cooperation
3
Internet marketing
3
Kundenbindung
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Kundenwert
3
Kundenzufriedenheit
3
Schätzung
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Service quality
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Success factor
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USA
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Collection of articles written by one author
Article in journal
3,068
Aufsatz in Zeitschrift
3,068
Aufsatz im Buch
174
Book section
174
Hochschulschrift
97
Thesis
81
Graue Literatur
69
Non-commercial literature
69
Arbeitspapier
43
Working Paper
43
Collection of articles of several authors
30
Sammelwerk
30
Bibliografie enthalten
24
Bibliography included
24
Conference paper
23
Konferenzbeitrag
23
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
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English
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Buhl, Hans Ulrich
1
Jerger, Christina
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Krämer, Tobias
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Sarikaya, Serkan
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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2
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
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3
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
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