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~subject:"Dienstleistungsqualität"
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Search: subject:"Electronic Customer Relationship Management"
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Dienstleistungsqualität
Beziehungsmarketing
12
Relationship marketing
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E-commerce
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Electronic Commerce
11
Customer satisfaction
5
Kundenzufriedenheit
5
e-CRM
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electronic customer relationship management
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Electronic Customer Relationship Management
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Electronic customer relationship management
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Benutzermodell
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E-Commerce
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Knowledge management
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Structural equation model
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Strukturgleichungsmodell
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Electronic customer relationship management (eCRM)
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Firm performance
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Iran
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Service quality
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structural equation modelling
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Brand image
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Business process management
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Chen, Cheng-Hao Steve
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Information technology and management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
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2
Electronic CRM and perceptions of unfairness
Yu, Xiaoyu
;
Bang, Nguyen
;
Han, Sung Ho
;
Chen, Cheng-Hao …
- In:
Information technology and management
16
(
2015
)
4
,
pp. 351-362
Persistent link: https://www.econbiz.de/10011398874
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