Gouveia, M.C.; Dias, L.C.; Antunes, C.H.; Boucinha, J.; … - In: Omega 53 (2015) C, pp. 104-114
Benchmarking of electricity distribution utilities has been widely used as a means to contribute for the adoption or reinforcement of enhanced competitiveness and innovation practices to optimize costs, increase customer satisfaction, improve corporate image and maximize profits. The purpose of...