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~subject:"Electronic banking"
~subject:"Mediensektor"
~type_genre:"Conference paper"
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Search: subject_exact:"Complaint management"
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Electronic banking
Mediensektor
Beschwerdemanagement
6
Complaint management
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Beziehungsmarketing
4
Relationship marketing
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Consumer behaviour
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Customer satisfaction
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Betriebliche Kreislaufwirtschaft
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Business process management
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Dienstleistungsqualität
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Casadesús, Martí
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Hänsel, Martin
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Marimon, Frederic
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Petnji Yaya, Luc Honore
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Stölzle, Wolfgang
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Supply Management Research : aktuelle Forschungsergebnisse 2016
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin
;
Stölzle, Wolfgang
- In:
Supply Management Research : aktuelle …
,
(pp. 187-211)
.
2017
Persistent link: https://www.econbiz.de/10011590528
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2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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