//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Electronic banking"
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Electronic banking
Beschwerdemanagement
6
Complaint management
6
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Quality management
2
Qualitätsmanagement
2
AHP approach
1
AHP-Verfahren
1
Apriori algorithm
1
Attribution theory
1
Betriebliche Kreislaufwirtschaft
1
Business process management
1
Complaint
1
Cost management
1
Customer complaint
1
Customer service
1
Dienstleistungsqualität
1
Distribution channel
1
E-Mail
1
E-mail
1
Electronic Banking
1
Email channel
1
Ethiopia
1
Gerechtigkeit
1
ISO 9001
1
Justice
1
Knowledge management
1
Knowledge transfer
1
Kostenmanagement
1
Kundenservice
1
Learning organization
1
Lernende Organisation
1
Media industries
1
Mediensektor
1
Multi-channel
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Conference paper
Article in journal
7
Aufsatz in Zeitschrift
7
Bibliografie enthalten
1
Bibliography included
1
Hochschulschrift
1
Konferenzbeitrag
1
Thesis
1
more ...
less ...
Language
All
English
1
Author
All
Casadesús, Martí
1
Marimon, Frederic
1
Petnji Yaya, Luc Honore
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->