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~subject:"Emotion"
~subject:"Hotel industry"
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Search: "Qu, Hailin"
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Emotion
Hotel industry
Consumer behaviour
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20
Hotellerie
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Beziehungsmarketing
15
Relationship marketing
15
China
14
Dienstleistungsqualität
14
Service quality
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Holiday behaviour
13
Urlaubsverhalten
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Kundenzufriedenheit
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Tourismus
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Work behaviour
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24
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Qu, Hailin
24
Ma, Emily
4
Wang, Yao-Chin
3
Im, Jinyoung
2
Kim, Haemi
2
Ma, Emily Jintao
2
Tavitiyaman, Pimtong
2
Yang, Jing
2
Zhang, Hanqin Qiu
2
Beck, Jeffrey A.
1
Boo, Soyoung
1
Cai, Ruiying
1
Chen, Yong
1
Ding, Li
1
Ghiselli, Richard
1
Hsu, Maxwell K.
1
Huang, Yinghua
1
Im, Holly Hyunjung
1
Kim, Miyoung
1
Kim, Yumi Park
1
Li, Shuhao
1
Lo, Ada S.
1
Luo, Zhenpeng
1
Mahasuweerachai, Patcharaporn
1
Marnburg, Einar
1
Mesak, Hani I.
1
Smart, Kaleb
1
Song, Jahyun
1
Sun, Lucia Bongran
1
Wei, Min
1
Wei, Xiang
1
Wilson, Marie
1
Yang, Chu-En
1
Zhang, Yan
1
Zhao, Xinyuan
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International journal of hospitality management
11
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
The Cornell hospitality quarterly
1
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
24
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1
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
2
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
3
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
4
COVID-19 impacts, coping strategies, and management reflection : a lodging industry case
Smart, Kaleb
;
Ma, Emily
;
Qu, Hailin
;
Ding, Li
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495063
Saved in:
5
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
6
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
7
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
8
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
9
Transaction cost and resources based views on hotels' outsourcing mechanism : an empirical study in China
Zhang, Yan
;
Ma, Emily Jintao
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 583-600
Persistent link: https://www.econbiz.de/10011919941
Saved in:
10
Exploring antecedents and consequences of job crafting
Kim, Haemi
;
Im, Jinyoung
;
Qu, Hailin
- In:
International journal of hospitality management
75
(
2018
),
pp. 18-26
Persistent link: https://www.econbiz.de/10011944867
Saved in:
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