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~subject:"Erfolgsfaktor"
~type_genre:"Fallstudie"
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Mumbai's models of service excellence : what the city's dabbawalas can teach your company about quality
Thomke, Stefan H.
- In:
Harvard business review : HBR
90
(
2012
)
11
,
pp. 121-126
Persistent link: https://www.econbiz.de/10009665392
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2
Winning with service excellence : how companies cope with rising demand in services
Springmann, Michael
;
Reichert, Frank
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003779867
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3
Das Krankenhaus als Dienstleistungsunternehmen : theoretische Analyse und empirische Beispiele aus der Arbeitswelt im Gesundheitswesen
Goddemeier, Jörg
-
1999
Persistent link: https://www.econbiz.de/10001403022
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