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~subject:"Experiment"
~type_genre:"Sammlung"
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard
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2017
Persistent link: https://www.econbiz.de/10011782523
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