Bartholomae, Florian W.; Nam, Chang-woon; Steinhoff, Peter - 2023
"top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user … orientation. In order to provide better and faster public services in Germany, the Online Access Act was introduced in 2017, which … stipulates that the federal, state and local governments must provide 575 services electronically via administrative portals by …