//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Interkulturelles Management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Interkulturelles Management
Dienstleistungsqualität
20,482
Service quality
20,308
Kundenzufriedenheit
6,070
Customer satisfaction
6,063
Konsumentenverhalten
4,193
Consumer behaviour
4,190
Beziehungsmarketing
3,800
Relationship marketing
3,789
Qualitätsmanagement
2,515
Quality management
2,457
Wirtschaftsprüfung
2,414
Financial audit
2,408
Krankenhaus
1,765
Hospital
1,750
Gesundheitsversorgung
1,496
Health care
1,496
USA
1,366
United States
1,353
Gesundheitswesen
1,213
Health care system
1,196
Produktqualität
1,170
Product quality
1,169
Theorie
1,121
Customer service
1,089
Kundenservice
1,089
Theory
1,088
Dienstleistungssektor
1,022
Service industry
1,015
Deutschland
957
Germany
909
service quality
787
Beschwerdemanagement
782
Complaint management
782
Hotellerie
782
Hotel industry
780
Schule
717
School
707
Hochschule
689
Electronic Commerce
676
E-commerce
672
more ...
less ...
Online availability
All
Undetermined
22
Free
1
Type of publication
All
Article
34
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Aufsatz im Buch
1
Book section
1
Language
All
English
35
Author
All
Sharma, Piyush
7
Kim, Namwoon
3
Lee, Hye Eun
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Alén, Elisa
1
Bakir, Ali
1
Barry, James M.
1
Bennett, Keri
1
Boon Liat Cheng
1
Brady, Michael K.
1
Carlos Villamarín, Pablo de
1
Cham Tat Huei
1
Chang, Hsin Hsin
1
Chase, Richard B.
1
Crotts, John
1
Dawson, Mary
1
Doney, Patricia M.
1
Durgee, Jeffrey F.
1
Fam, Kim Shyan
1
Farouk, Sherine
1
Friedman, Ray
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gnanlet, Adelina
1
Ha, Inhyuck
1
Hamid Rizal
1
Herjanto, Halimin
1
Hiram Ting
1
Huang, Songshan
1
Huang, Yinghua
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
1
Jabeen, Fauzia
1
Jeng, Don Jyh-Fu
1
Johnson, Guillaume D.
1
more ...
less ...
Published in...
All
International journal of hospitality management
5
The journal of services marketing
5
International journal of contemporary hospitality management
2
Journal of international marketing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Employee relations
1
International journal of business and globalisation : IJBG
1
Journal of global marketing
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Service business
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
35
Showing
1
-
10
of
35
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector : a case from Australia
Suwarto, Titania
;
Pforr, Christof
;
Volgger, Michael
- In:
Tourism review
79
(
2024
)
1
,
pp. 234-249
Persistent link: https://www.econbiz.de/10014511905
Saved in:
2
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
3
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
4
Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Al Shaer, Aisha Saif
;
Jabeen, Fauzia
;
Jose, Saju
; …
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 379-406
Persistent link: https://www.econbiz.de/10014303255
Saved in:
5
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
6
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
7
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
8
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
9
Consumer responses to high service attentiveness : a cross-cultural examination
Liu, Maggie Wenjing
;
Zhang, Lijun
;
Keh, Hean Tat
- In:
Journal of international marketing
27
(
2019
)
1
,
pp. 56-73
Persistent link: https://www.econbiz.de/10011999581
Saved in:
10
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->