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~subject:"Kundenbindung"
~subject:"Strategische Planung"
~type_genre:"Article in journal"
~type_genre:"Dissertation u.a. Prüfungsschriften"
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Search: subject_exact:"Reklamation"
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Kundenbindung
Strategische Planung
Beschwerdemanagement
1,134
Complaint management
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Dienstleistungsqualität
701
Service quality
701
Customer satisfaction
639
Kundenzufriedenheit
639
Consumer behaviour
522
Konsumentenverhalten
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Beziehungsmarketing
515
Relationship marketing
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Customer service
284
Kundenservice
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Service recovery
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Service failure
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Emotion
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Viral marketing
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Virales Marketing
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service recovery
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service failure
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Gastronomie
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Restaurant industry
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Arndt, Stephan
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Duller, Markus
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Mende, Martin
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Sousa, Rui
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Voss, Christopher A.
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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USB Cologne (EcoSocSci)
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ECONIS (ZBW)
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The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
2
Beschwerdemanagement : ein Instrument der Kundenbindung
Arndt, Stephan
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10004929292
Saved in:
3
Beschwerdemanagement als bedeutendes Inastrument der Kundenbindung bei der Infineon Technologies Austria AG
Duller, Markus
-
2007
Persistent link: https://www.econbiz.de/10009497660
Saved in:
4
Strategische Planung im Beschwerdemanagement
Mende, Martin
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10004881110
Saved in:
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