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~subject:"Kundenservice"
~subject:"Service quality"
~type_genre:"Accompanied by computer file"
~type_genre:"Book section"
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Kundenservice
Service quality
Beziehungsmarketing
7
Customer service
7
Market research
7
Marktforschung
7
Relationship marketing
7
B-to-B-Marketing
6
Business-to-business marketing
6
Customer satisfaction
6
Kundenzufriedenheit
6
Lieferantenmanagement
6
Marketing management
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Marketingmanagement
6
Supplier relationship management
6
Dienstleistungsqualität
5
Measurement
5
Messung
5
Product management
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Produktmanagement
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4
Beschwerdemanagement
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German
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Pepels, Werner
10
Blümelhuber, Christian
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Grundlagen des After Sales Marketing
5
Instrumente zur Gestaltung von After Sales Services
2
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
1
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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ECONIS (ZBW)
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Kommunikationsinstrumente für After Sales Services
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457850
Saved in:
2
Die Preispolitik im After Sales Service
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457852
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3
Beschwerdepolitik
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457855
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4
Qualitätscontrolling bei Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457858
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5
Die Merkmale von Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457862
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6
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
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7
Zunehmende Bedeutung von Nachkaufphase und Kundenwert
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457864
Saved in:
8
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
Saved in:
9
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
Saved in:
10
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
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