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~subject:"Kundenzufriedenheit"
~subject:"Organizational change"
~subject:"Prozessmanagement"
~type_genre:"Conference paper"
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Kundenzufriedenheit
Organizational change
Prozessmanagement
Quality management
170
Qualitätsmanagement
170
Dienstleistungsqualität
35
Service quality
35
Product quality
20
Produktqualität
20
Standardisierung
19
Standardization
19
Business process management
14
Customer satisfaction
14
Firm performance
14
Unternehmenserfolg
14
Gesundheitsversorgung
12
Health care
12
Higher education institution
12
Hochschule
12
Corporate culture
11
Organisatorischer Wandel
11
Unternehmenskultur
11
ISO 9001
10
quality management
10
Gesundheitswesen
9
Health care system
9
Hospital
9
Krankenhaus
9
USA
8
United States
8
Employee suggestion system
7
Erfolgsfaktor
7
Lean Production
7
Lean production
7
Lieferkette
7
Nachhaltige Entwicklung
7
Performance measurement
7
Performance-Messung
7
Quality
7
Quality improvement
7
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1
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Article
36
Book / Working Paper
1
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Conference paper
Article in journal
1,560
Aufsatz in Zeitschrift
1,560
Aufsatz im Buch
171
Book section
171
Hochschulschrift
111
Thesis
76
Case study
71
Fallstudie
71
Graue Literatur
39
Non-commercial literature
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Konferenzbeitrag
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Collection of articles of several authors
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Sammelwerk
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Lehrbuch
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Aufsatzsammlung
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Ratgeber
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Textbook
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Guidebook
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Arbeitspapier
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Working Paper
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Bibliografie enthalten
13
Bibliography included
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Konferenzschrift
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Dissertation u.a. Prüfungsschriften
11
Handbook
10
Handbuch
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Conference proceedings
7
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
Forschungsbericht
4
Glossar enthalten
3
Glossary included
3
Bibliografie
2
Mehrbändiges Werk
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Camgöz-Akdağ, Hatice
2
Al Hasan, Rima
1
Alhaqbani, Abdullah
1
Alič, Milena
1
Andersson, Roy
1
Arif, Seema
1
Arndt, Roland
1
Awasthi, Anjali
1
Campbell-Allen, Nicola Marie
1
Carrera-Loba, Rodrigo
1
Carrera-Lobato, Paulina
1
Casadesús, Martí
1
Claxton, Karen
1
Dahari, Zainurin
1
Douglas, Jacqueline
1
Eckhardt, Kyle
1
Ergin, K. Nazlı
1
Fotiadis, Anestis K.
1
Found, Pauline
1
Gaamangwe, Tidimogo
1
Gachie, Thomas
1
Hamilton, Michael
1
Hashim, Abdul Ghani Bin Mohd
1
Hayes, Andrew
1
He, Zhen
1
Ho, Sam
1
Horváth, Gergely
1
Hu, Qing
1
Hussin, Husnayati
1
Imer, H. Pınar
1
Jahn Kassim, Puteri Nemie
1
Karapetrovic, Stanislav
1
Karout, Racha
1
Kisela, Matus
1
Kiveu, Christopher W.
1
Lahy, Andrew
1
Lantz, Björn
1
Lenning, Jan
1
Lilja, Johan
1
Lobato-Calleros, Maria Odette
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
The TQM journal : the international review of organizational improvement
8
Business process management journal
7
International journal of quality & reliability management
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Decoding the socio-economic approach to management : results of the second SEAM Conference in the United States
1
Information technology and management
1
Interdisciplinary management research XVI ; 1
1
International journal of operations & production management
1
International journal of quality and service sciences
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
1
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ECONIS (ZBW)
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1
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
2
How managers' cognitive frames affect the use of process improvement approaches in new product development
Al Hasan, Rima
;
Micheli, Pietro
- In:
International journal of operations & production management
42
(
2022
)
8
,
pp. 1229-1271
Persistent link: https://www.econbiz.de/10013357313
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3
Quality of experience in relation to personal informatics tools : the analysis and modelling of quality of experience for IoT
Shin, Dong-Hee
-
2017
The exponential growth of services via personal informatics (PI) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) becomes the guiding paradigm for managing quality provisioning and application design in PI. This study examines the...
Persistent link: https://www.econbiz.de/10011750441
Saved in:
4
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
5
Towards a theory of operational excellence
Found, Pauline
;
Lahy, Andrew
;
Williams, Sharon J.
;
Hu, Qing
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10011918795
Saved in:
6
Integration of the ISO 9001 QMS with the company's IT business system
Alič, Milena
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1143-1160
Persistent link: https://www.econbiz.de/10011918871
Saved in:
7
Auditing of explorative processes
Lenning, Jan
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
Saved in:
8
Failure modes effects analysis (FMEA) for review of a diagnostic genetic laboratory process
Claxton, Karen
;
Campbell-Allen, Nicola Marie
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 265-277
Persistent link: https://www.econbiz.de/10011624592
Saved in:
9
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
Saved in:
10
Lean process design for a radiology department
Camgöz-Akdağ, Hatice
;
Çalişkan, Esra
;
Toma, Sirel
- In:
Business process management journal
23
(
2017
)
4
,
pp. 779-791
Persistent link: https://www.econbiz.de/10011723268
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