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~subject:"Kundenzufriedenheit"
~type_genre:"Arbeitspapier"
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Search: subject_exact:"After-Sales-Management"
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Kundenzufriedenheit
Customer service
81
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Working paper / Indian Institute of Management, Ahmedabad
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ECONIS (ZBW)
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Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
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2
Performance evaluation of service centers for a servitizing company
Colena, Pieter J.
;
Lambrecht, Marc R.
-
2012
Persistent link: https://www.econbiz.de/10009716508
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3
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
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4
An eye for an eye : investigating the impact of consumer perception of corporate unfairness on aberrant consumer behavior
Fukukawa, Kyoko
(
contributor
);
Ennew, Christine
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003366969
Saved in:
5
Jeder Fehler zählt : Produktfehler als Chance für das Kundenzufriedenheitsmanagement
Bauer, Hans H.
;
Donnevert, Tobias
;
Wetzel, Hauke
; …
-
2009
Persistent link: https://www.econbiz.de/10003810355
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