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~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: subject_exact:"Verkäufer"
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Kundenzufriedenheit
Salespeople
1,695
Verkaufspersonal
1,695
Verkauf
629
Selling
627
Beziehungsmarketing
443
Relationship marketing
443
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214
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214
Consumer behaviour
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Arbeitszufriedenheit
154
Job satisfaction
154
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Lieferantenmanagement
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Customer satisfaction
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Work behaviour
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Einzelhandel
130
Retail trade
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Leistungsmotivation
113
Work motivation
113
Dienstleistungsqualität
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Service quality
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Emotion
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Employee retention
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Mitarbeiterbindung
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Führungsstil
86
Leadership style
86
Sales performance
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Performance measurement
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Agnihotri, Raj
6
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Rutherford, Brian N.
4
Wieseke, Jan
4
Barnes, Donald C.
3
Chaker, Nawar N.
3
Gabler, Colin B.
3
Haas, Alexander
3
Itani, Omar S.
3
Iyer, Rajesh
3
Johlke, Mark C.
3
Krush, Michael T.
3
Svensson, Göran
3
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3
Ahearne, Michael
2
Amenuvor, Fortune Edem
2
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2
Auh, Seigyoung
2
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2
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2
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2
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2
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2
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2
Haddad, Abeer
2
Han, Jie Hui
2
Hartmann, Nathaniel N.
2
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2
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2
Homburg, Christian
2
Hu, Michael Y.
2
Hughes, Douglas E.
2
Høgevold, Nils
2
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2
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The journal of personal selling & sales management : JPSSM
11
Journal of the Academy of Marketing Science
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
9
The journal of business & industrial marketing
7
The service industries journal
7
Journal of business research : JBR
6
Journal of retailing
6
Journal of personal selling & sales management
5
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of service research : JSR
4
The journal of services marketing
4
Asia Pacific journal of marketing and logistics
3
International journal of retail & distribution management
3
Psychology & marketing
3
Australasian marketing journal
2
European journal of marketing : EJM
2
International journal of hospitality management
2
Journal of business & economics research
2
Journal of business ethics : JOBE
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of marketing
2
Journal of marketing management : MM
2
Journal of service research
2
Academia : revista Latinoamericana de administración
1
Agricultural and resource economics review : ARER
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Business ethics and leadership : BEL
1
Cornell hospitality quarterly : CQ
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European journal of marketing
1
European research on management and business economics
1
Information systems and e-business management : ISeB
1
International journal of accounting, auditing and performance evaluation : IJAAPE
1
International journal of commerce and management
1
International journal of contemporary hospitality management
1
International journal of cross cultural management : CCM
1
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ECONIS (ZBW)
144
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21
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
22
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
23
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
24
A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui
;
Oh, Joon-Hee
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
Saved in:
25
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
26
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
27
"How does customer perception of salespeople influence the relationship? A study in an emerging economy"
Arditto, Luis
;
Cambra-Fierro, Jesús J.
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238384
Saved in:
28
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
29
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
30
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
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