Pock, Thomas (contributor) - 2007
). ................................................. 89
Fig. 30. Example of balanced scorecard applications. ........................................... 90
Fig. 31 …&T American Telephone & Telegraph Corporation
BSC Balanced Scorecard
CEO Chief Executive Officer
CFI Claes Fornell …
management trends, such as balanced scorecard approaches, Six Sigma, stakeholder
value management, business reengineering, lean …