Arabelen, Gamze; Kaya, Hasan Tolga - In: Journal of shipping and trade 6 (2021), pp. 1-13
delivery and service expectations. Logistics Service Quality (LSQ) is becoming a more important aspect for LSPs and logistics … service customers. In recent years, there has been an increase in the studies on service quality in logistics. Researchers … research trends and methods on service quality in logistics have been identified. In addition, the most frequently used LSQ …