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~subject:"Relationship marketing"
~type_genre:"Collection of articles written by one author"
~type_genre:"Guidebook"
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Relationship marketing
Customer satisfaction
42
Kundenzufriedenheit
42
Beziehungsmarketing
21
Kundenmanagement
9
Kundenbindung
8
Verbraucherzufriedenheit
8
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
6
Customer service
6
Konsumentenverhalten
6
Kundenservice
6
USA
6
United States
6
Beziehungsmanagement
5
Marketing
5
Arbeitszufriedenheit
4
Customer retention
4
Internet marketing
4
Job satisfaction
4
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4
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2
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2
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2
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Collection of articles written by one author
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247
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103
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64
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40
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32
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32
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18
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12
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8
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1
Charvet, Shelle Rose
1
Chase, Richard B.
1
Cooper, Frank J.
1
Cram, Tony
1
Dasu, Sriram
1
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1
Friedrich, Martin
1
Geffroy, Edgar K.
1
Gresser, Franz Nikolaus
1
Imbriano, Lou
1
King, Elizabeth
1
Lange, Konstantin
1
Mahajan, Gautam
1
Merisavo, Marko
1
Pinder, David
1
Preißner, Andreas
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1
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1
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1
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Acta Universitatis Oeconomicae Helsingiensis / A
1
Kommunikation: Kundenzufriedenheit und LAB-Profile
1
Leicht gemacht
1
Schriftenreihe innovatives Dienstleistungsmanagement
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ECONIS (ZBW)
21
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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2
Das kundenorientierte Unternehmen : 12 Erfolgsprinzipien für eine konsequente Ausrichtung am Kunden
Riedel, Kai
;
Gresser, Franz Nikolaus
-
2016
Persistent link: https://www.econbiz.de/10011386221
Saved in:
3
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
4
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
5
Winning the customer : turn consumers into fans and get them to spend more
Imbriano, Lou
;
King, Elizabeth
-
2012
-
1st ed
Persistent link: https://www.econbiz.de/10009315443
Saved in:
6
Social-Media-Marketingerfolg messen und analysieren
Friedrich, Martin
-
2012
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009616611
Saved in:
7
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
8
The finishing touch : how to build world-class customer service
Cram, Tony
-
2010
Persistent link: https://www.econbiz.de/10008737527
Saved in:
9
The customer signs your paycheck
Cooper, Frank J.
-
2010
Persistent link: https://www.econbiz.de/10003822841
Saved in:
10
Oh nein, schon wieder ein Kunde! : Wie Sie Einstellungen ändern, bessere Ergebnisse erzielen und mehr Umsatz erwirtschaften; [Erfolgsstrategien für den Umgang mit Kunden]
Charvet, Shelle Rose
-
2010
Persistent link: https://www.econbiz.de/10014007543
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