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~subject:"Relationship marketing"
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Cepeda-Carrión, Gabriel
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Alarcon-Rubio, David
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Barroso Castro, Carmen
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Cegarra Navarro, Juan Gabriel
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Cepeda-Carrion, Gabriel
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Cepeda-Carrión, Ignacio
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Correa-Rodriguez, Carlos
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Managing customer experience dimensions in B2B express delivery services for better customer satisfaction : a PLS-SEM illustration
Cepeda-Carrión, Ignacio
;
Alarcon-Rubio, David
; …
- In:
International journal of physical distribution and …
53
(
2023
)
7/8
,
pp. 886-912
Persistent link: https://www.econbiz.de/10014331847
Saved in:
2
How entrepreneurial actions transform customer capital through time : exploring and exploiting knowledge in an open-mindedness context
Wensley, Anthony K. P.
;
Cegarra Navarro, Juan Gabriel
; …
- In:
International journal of manpower
32
(
2011
)
1
,
pp. 132-150
Persistent link: https://www.econbiz.de/10009158734
Saved in:
3
Creating dynamic capabilities to increase customer value
Martelo Landroguez, Silvia
;
Barroso Castro, Carmen
; …
- In:
Management decision : MD
49
(
2011
)
7
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009355121
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