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~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
Salespeople
5
Verkaufspersonal
5
Selling
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Verkauf
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incentives
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Accounting
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Accounting policy
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Arbeitsgruppe
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Consumer behaviour
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Dienstleistungsqualität
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Employee retention
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Managers
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Matching
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Mitarbeiterbindung
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Personalmarketing
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Boichuk, Jeffrey P.
2
Ahearne, Michael
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Hall, Zachary R.
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Lam, Son K.
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Mengüç, Bülent
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Mullins, Ryan R.
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Journal of retailing
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Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
Saved in:
2
Engaging dissatisfied retail employees to voice promotive ideas : the role of continuance commitment
Boichuk, Jeffrey P.
;
Mengüç, Bülent
- In:
Journal of retailing
89
(
2013
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10009757386
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