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~subject:"Service quality"
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Search: subject:"Relationship marketing"
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Subject
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Service quality
Relationship marketing
26,093
Beziehungsmarketing
25,305
Consumer behaviour
8,872
Konsumentenverhalten
8,827
Customer satisfaction
5,406
Kundenzufriedenheit
5,355
Dienstleistungsqualität
3,875
Brand management
2,554
Markenführung
2,550
Deutschland
2,238
Germany
2,224
Theory
2,216
Theorie
2,212
Lieferantenmanagement
2,171
Supplier relationship management
2,171
Social Web
2,016
Social web
2,016
Brand image
1,876
Markenimage
1,872
Marketingmanagement
1,869
Marketing management
1,860
Electronic Commerce
1,680
E-commerce
1,631
Online-Marketing
1,566
Internet marketing
1,556
Kundenwert
1,473
Customer integration
1,449
Kundenintegration
1,449
Customer value
1,448
Vertrauen
1,363
Confidence
1,361
Einzelhandel
1,331
Retail trade
1,325
Brand
1,271
Markenartikel
1,256
Online retailing
1,226
Online-Handel
1,226
Customer service
1,135
Kundenservice
1,122
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Undetermined
1,880
Free
599
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Article
3,356
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542
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Article in journal
3,150
Aufsatz in Zeitschrift
3,150
Aufsatz im Buch
178
Book section
178
Hochschulschrift
94
Thesis
78
Graue Literatur
71
Non-commercial literature
71
Arbeitspapier
44
Working Paper
44
Collection of articles of several authors
29
Sammelwerk
29
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
research-article
16
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
conceptual-paper
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
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2
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1
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1
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1
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1
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1
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English
3,654
German
243
French
2
Italian
1
Swedish
1
Undetermined
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of services, economics and management
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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Source
All
ECONIS (ZBW)
3,875
Other ZBW resources
22
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1
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3781
Designing the service factory for customers and employees
Wall, Eileen A.
;
Berry, Leonard L.
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 521-531)
.
2001
Persistent link: https://www.econbiz.de/10001555462
Saved in:
3782
Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden
Bruhn, Manfred
-
2001
-
3., neu bearb. Aufl.
Persistent link: https://www.econbiz.de/10001528338
Saved in:
3783
Involvement als Determinante der Qualitätswahrnehmung von Dienstleistungen
Homburg, Christian
;
Kebbel, Phoebe
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10001560062
Saved in:
3784
Dienstleistungsklima und seine personalen Folgen : organisationelle Voraussetzungen für guten Service
Scholz, Karen
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001561561
Saved in:
3785
Sicherung der Qualität von Beratungsprozessen in kleinen und mittleren Unternehmen
Kailer, Norbert
;
Falter, Claudia
- In:
Personalwirtschaft und Organisationskonzepte moderner …
,
(pp. 185-209)
.
2001
Persistent link: https://www.econbiz.de/10001654884
Saved in:
3786
Qualität von Krankenhausleistungen und Kundenbeziehungen : das Beispiel "Ambulante Krankenhausbehandlung von Kindern"
Helmig, Bernd
;
Dietrich, Martin
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
3
,
pp. 319-334
Persistent link: https://www.econbiz.de/10001588835
Saved in:
3787
Kundenzufriedenheit und Kundenbindungs-Marketing
Dreyer, Axel
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 11-50)
.
2000
Persistent link: https://www.econbiz.de/10003778407
Saved in:
3788
Mythos Individualisierung
Roßkopf, Johann Wolfgang
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 131-138)
.
2000
Persistent link: https://www.econbiz.de/10003778415
Saved in:
3789
Kundenorientierung im mittelständischen Firmenkundengeschäft der Banken : empirische Studie bei Kreditgenossenschaften
Prätsch, Joachim
;
Sievert, Rainer
-
2000
Persistent link: https://www.econbiz.de/10001481625
Saved in:
3790
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
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