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~subject:"Verbraucherverhalten"
~type_genre:"Sammlung"
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Search: subject:"Kundenservice"
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Kundenservice
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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2
Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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3
Product return management in online retailing
El Kihal, Siham
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2017
Persistent link: https://www.econbiz.de/10011634492
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Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
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2016
Persistent link: https://www.econbiz.de/10011686853
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