Mudambi, Susan M.; Tallman, Stephen - 2023
Outsourcing knowledge and innovation activities offer cost savings and superior performance, but can also put a firm …’s unique resources and capabilities at risk. Characterizations of outsourcing as a make-or-buy decision do not fit well with … decisions on knowledge process outsourcing (KPO). KPO is a make-or-ally decision, as firms seek a governance structure that will …