//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"service blueprinting"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"service blueprinting"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
service blueprinting
Dienstleistungsqualität
7
Service quality
7
Dienstleistungssektor
6
Service industry
6
Business process management
5
Prozessmanagement
5
Service blueprinting
5
Dienstleistung
4
Services
4
Customer satisfaction
3
Dienstleistungsmarketing
3
Kundenzufriedenheit
3
Services marketing
3
Beziehungsmarketing
2
Dienstleistungsmanagement
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
Service management
2
service quality
2
Benchmarking
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Business network
1
Business services
1
Co-creation
1
Consumer behaviour
1
Customer integration
1
Customer value
1
Demand-based pricing
1
Developing
1
Einführung
1
Experience Design Board
1
Experience-centric service (ExS)
1
Implementation
1
Industrie
1
Knowledge management
1
Konsumentenverhalten
1
Kundenintegration
1
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Brouwer-Hadzialic, Lejla
1
Buics, László
1
Calabrese, Armando
1
Corbò, Michele
1
Daniel, Beverungen
1
Eisinger Balassa, Boglárka
1
Gounaris, Spiros
1
Jörg, Becker
1
Kostopoulos, Giannis
1
Matzner, Martin
1
Müller, Oliver
1
Ralf, Knackstedt
1
Rizomyliotis, Ioannis
1
Wiegel, Vincent
1
more ...
less ...
Published in...
All
IEEE transactions on engineering management : EM
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of strategic marketing
1
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Analyzing public service processes from customer and employee perspectives by using
service
blueprinting
and business process modelling
Buics, László
;
Eisinger Balassa, Boglárka
- In:
Proceedings of the ENTRENOVA - ENTerprise REsearch …
6
(
2020
)
1
,
pp. 195-211
as a whole (contact affair procedures in case of patchwork families) with
Service
Blueprinting
and Business Process …
Persistent link: https://www.econbiz.de/10012542979
Saved in:
2
Case study : using value stream mapping in the educational process : how focusing on student actions can help depict the teaching process
Brouwer-Hadzialic, Lejla
;
Wiegel, Vincent
- In:
International journal of six sigma and competitive …
10
(
2016
)
1
,
pp. 50-61
Persistent link: https://www.econbiz.de/10011660894
Saved in:
3
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
4
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
Saved in:
5
Bridging the gap between manufacturing and service through IT-based boundary objects
Jörg, Becker
;
Daniel, Beverungen
;
Ralf, Knackstedt
; …
- In:
IEEE transactions on engineering management : EM
60
(
2013
)
3
,
pp. 468-482
Persistent link: https://www.econbiz.de/10009784832
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->