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~type_genre:"Article in journal"
~type_genre:"Collection of articles written by one author"
~type_genre:"Government document"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
13,745
Service quality
13,744
Customer satisfaction
5,164
Kundenzufriedenheit
5,164
Consumer behaviour
3,607
Konsumentenverhalten
3,607
Beziehungsmarketing
3,076
Relationship marketing
3,076
Qualitätsmanagement
1,744
Quality management
1,743
Wirtschaftsprüfung
1,630
Financial audit
1,629
Hospital
1,170
Krankenhaus
1,170
Health care
966
Gesundheitsversorgung
960
United States
921
USA
920
Customer service
912
Kundenservice
912
Dienstleistungssektor
808
Service industry
808
Product quality
793
Produktqualität
793
Gesundheitswesen
770
Health care system
769
service quality
767
Beschwerdemanagement
701
Complaint management
701
Hotel industry
677
Hotellerie
677
Online retailing
583
Online-Handel
583
E-commerce
575
Electronic Commerce
574
Emotion
497
customer satisfaction
474
Gastronomie
457
Restaurant industry
457
India
448
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Undetermined
6,490
Free
1,231
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Article
13,561
Book / Working Paper
184
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Article in journal
Collection of articles written by one author
Government document
Reprint
Aufsatz in Zeitschrift
13,618
Graue Literatur
1,604
Non-commercial literature
1,604
Working Paper
1,454
Arbeitspapier
1,327
Aufsatz im Buch
1,059
Book section
1,059
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Case study
155
Fallstudie
155
Conference paper
151
Konferenzbeitrag
151
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
61
Bibliografie enthalten
57
Bibliography included
57
Amtsdruckschrift
56
Sammlung
56
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
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12
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12
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10
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9
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8
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8
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English
13,514
German
210
French
11
Italian
7
Finnish
4
Swedish
3
Spanish
2
Czech
1
Danish
1
Dutch
1
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Author
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Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Wong, IpKin Anthony
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
13
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Hochschulrektorenkonferenz
13
Europäische Kommission
6
European Centre for the Development of Vocational Training
4
OECD
4
USA / General Accounting Office
3
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Goethe-Universität Frankfurt am Main
2
Universität Ulm
2
Zukunftsinitiative Rheinland-Pfalz
2
ANZMAC Conference <2019, Wellington>
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Australian and New Zealand Marketing Academy
1
Australien / Centrelink
1
Australien / Trade Commission
1
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Ernst & Young AG
1
European Foundation for the Improvement of Living and Working Conditions
1
Europäische Kommission / Generaldirektion Bildung, Jugend, Sport und Kultur
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Europäische Kommission / Trans-European Cooperation Scheme for University Studies
1
Europäische Kommission / Trans-European Mobility Scheme for University Studies
1
Fachhochschule Mainz / Fachbereich Wirtschaftswissenschaften
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Forum Bildung
1
Frankreich / Commissariat Général du Plan
1
Logos Verlag Berlin
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
Open Evidence <Körperschaft>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Schweden / Statistiska Centralbyrån
1
Tagung zur Einführung eines Qualitätsmanagment-Systems <2001, Mainz>
1
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Published in...
All
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of health organization and management
55
Journal of Asian finance, economics and business : JAFEB
54
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ECONIS (ZBW)
13,745
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
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