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~type_genre:"Aufsatz im Buch"
~type_genre:"Working Paper"
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Search: subject_exact:"Consumer complaints"
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Subject
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Beschwerdemanagement
183
Complaint management
182
Beziehungsmarketing
76
Relationship marketing
76
Kundenzufriedenheit
36
Customer satisfaction
35
Deutschland
32
Germany
31
Dienstleistungsqualität
27
Service quality
27
Consumer behaviour
24
Konsumentenverhalten
24
Theorie
23
Theory
23
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17
Kundenservice
17
Social Web
9
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9
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8
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8
Dienstleistungssektor
6
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6
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6
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Switzerland
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5
Financial services
5
Finanzdienstleistung
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Viral marketing
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Virales Marketing
5
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Article
127
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57
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Aufsatz im Buch
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1,135
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1,135
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127
Graue Literatur
75
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67
Arbeitspapier
55
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Sammelwerk
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Ratgeber
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German
98
English
86
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Stauss, Bernd
10
Homburg, Christian
7
Fürst, Andreas
6
Günter, Bernd
5
Zaugg, Alexandra Daniela
5
Bauer, Hans H.
3
Becker, Uwe
3
Jeschke, Kurt
3
Más Ruiz, Francisco José
3
Niefind, Fred
3
Pepels, Werner
3
Schwab, Pierre-Nicolas
3
Wiegran, Andreas
3
Ahlert, Martin
2
Amegashie, J. Atsu
2
Becker, Tilman
2
Bijmolt, Tammo H. A.
2
Brock, Christian
2
Casado-Díaz, Ana B.
2
Crisafulli, Benedetta
2
Donnevert, Tobias
2
Eder, Astrid
2
Falk, Tomas
2
Gubelmann, Patrick
2
Hadwich, Karsten
2
Heinze, Karen
2
Hiles, Andrew
2
Hogreve, Jens
2
Jakolow-Standke, Angelika
2
Körnert, Jan
2
Lampe, Jörg
2
Ozuem, Wilson
2
Petersen, J. Andrew
2
Ranfagni, Silvia
2
Ratajczak, Oliver
2
Seidel, Wolfgang
2
Singh, Jaywant
2
Suresh, Karthik
2
Töpfer, Armin
2
Wolf, Cornelia
2
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Instituto Valenciano de Investigaciones Económicas
1
National Bureau of Economic Research
1
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
6
Aktuelle Entwicklungen im Dienstleistungsmarketing
3
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Working papers / EC / Instituto Valenciano de Investigaciones Económicas
3
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Handbook of research on customer equity in marketing
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
School of Economics discussion papers series
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
The definitive handbook of business continuity management
2
Working paper / National Bureau of Economic Research, Inc.
2
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
2
Working papers / National Institute of Public Finance and Policy
2
AI-driven intelligent models for business excellence
1
Advances in tourism destination marketing
1
Australian School of Business working paper : Australian School of Business research paper
1
Beiträge der Hochschule Pforzheim
1
Beiträge des Fachbereichs Wirtschaftswissenschaften der Universität Osnabrück
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business ethics in East Central Europe
1
Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
1
Business logistics management : a supply chain perspective
1
Business strategies : types, benefits and effects on firm performance
1
CEDEX discussion paper series
1
CESifo Working Paper
1
CESifo working papers
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Competitive intelligence, analysis and strategy : creating organisational agility
1
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Source
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ECONIS (ZBW)
182
EconStor
2
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1
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
2
Towards an effective taxpayer complaint handling mechanism : the case for a tax ombudsman in uganda
Rukundo, Solomon
-
2023
Persistent link: https://www.econbiz.de/10014249953
Saved in:
3
Environmental citizen complaints
Colmer, Jonathan
;
Evans, Mary F.
;
Shimshack, Jay P.
-
2023
Persistent link: https://www.econbiz.de/10014228302
Saved in:
4
A unidimensional representation of multidimensional inequality, with an application to the Arab region
Khaled, Mohamad A.
;
Makdissi, Paul
;
Prasada Rao, D. S.
; …
-
2023
Persistent link: https://www.econbiz.de/10013542101
Saved in:
5
Issues concerning grievance redress mechanism (GRM) in Indian financial regulators
Gulati, Karan
;
Suresh, Karthik
-
2022
Persistent link: https://www.econbiz.de/10013206695
Saved in:
6
Do Indian financial firms have a robust Grievance Redress Framework in place?
Balasubramaniam, Vimal
;
Sane, Renuka
;
Sarah, Mithila
; …
-
2022
Persistent link: https://www.econbiz.de/10013206749
Saved in:
7
Establishing grievance redressal system in effective service delivery : a case study of the Sehat Sahulat Program (SSP) in Pakistan
Farooq, Shujaat
;
Kunwal, Nabila
-
2022
Persistent link: https://www.econbiz.de/10014320133
Saved in:
8
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
9
Addressing illegal workplace discrimination and the interactions that lead to complaints in healthcare organizations
Burrell, Darrell Norman
;
Huff, Allison J.
;
Crowe, Margaret
- In:
Leadership strategies for effective diversity management
,
(pp. 124-149)
.
2024
Persistent link: https://www.econbiz.de/10014487538
Saved in:
10
Consumer complaints management in the digital era
Bayır, Talha
;
Bozyiğit, Sezen
- In:
Digital business and optimizing operating strategies
,
(pp. 57-90)
.
2024
Persistent link: https://www.econbiz.de/10014485530
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