Mehra, Satish; Agrawal, Surendra P. - In: International Journal of Quality & Reliability Management 20 (2003) 9, pp. 1009-1025
Total quality has been acclaimed as an organizational philosophy to enhance global competitiveness. However, changing paradigms in global business operations require that quality concepts like TQM be revised to reflect the changing nature of global competitiveness. This paper, using the existing...