Kim, Tony J.; Almanza, Barbara; Ma, Jing; Park, Haeik; … - In: International Journal of Contemporary Hospitality Management 33 (2021) 3, pp. 893-911
Purpose: This study aims to empirically assess restaurant surfaces’ cleanliness and compare them to customers’ perceptions about the cleanliness of surfaces when dining in a restaurant. Design/methodology/approach: This study used two methods to collect data. The first was a survey method...