Ang, Chooi‐Leng; Davies, Mark; Finlay, Paul N. - In: International Journal of Quality & Reliability Management 17 (2000) 1, pp. 42-66
Both quality management and the use of information technology have been widely researched over recent years. However, there has been no well‐founded empirical research on the two together – on how IT can support quality management practices. This paper presents a research instrument to be...