Pereira, Veridiana Rotondaro; Maximiano, Antonio Cesar Amaru - In: Business Process Management Journal 25 (2019) 7, pp. 1564-1586
Purpose: The purpose of this paper is to investigate individuals’ attitudes toward organizational change, considering each phase of a business process management (BPM) implementation and some antecedents of resistance as hierarchical position, sector and trust in management....