Chan, Wilco W. - In: International Journal of Contemporary Hospitality Management 21 (2009) 5, pp. 542-560
Purpose – Implementation of environmental management systems (EMS) in hotels is gaining popularity world‐wide. ISO 14001, which is the only certifying document in the ISO 14000 series, provides guidelines to set up an EMS. However, there is a paucity of information about the actual...