Britvic, Josip; Kovacevic, Anita Prelas; Cingel, Monika - In: Economy of eastern Croatia yesterday, today, tommorow 2 (2013), pp. 368-373
The requirements of customers, users of services and actions of competitors require companies to constantly raise the level of quality of products and / or services as well as the quality level and functioning of organization. Other requirements like those arising from legislation, requirements...