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~person:"Berry, Leonard L."
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Dienstleistungsqualität
4
Service quality
4
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2
Beziehungsmarketing
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Consumer behaviour
2
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Berry, Leonard L.
Dalton, Catherine M.
70
Organ, Dennis W.
48
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47
Pitt, Leyland F.
40
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27
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18
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18
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18
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17
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17
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16
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16
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15
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Business horizons
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ECONIS (ZBW)
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1
Innovative healthcare delivery
Berry, Leonard L.
;
Mirabito, Ann M.
- In:
Business horizons
53
(
2010
)
2
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
Saved in:
2
Retail positioning strategies for the 1980s
Berry, Leonard L.
- In:
Business horizons
25
(
1982
)
6
,
pp. 45-50
Persistent link: https://www.econbiz.de/10003500745
Saved in:
3
Innovative healthcare delivery
Berry, Leonard L.
;
Mirabito, Ann M.
- In:
Business horizons
53
(
2010
)
2
,
pp. 157-170
Persistent link: https://www.econbiz.de/10008378907
Saved in:
4
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
5
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-318
Persistent link: https://www.econbiz.de/10008262196
Saved in:
6
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-318
Persistent link: https://www.econbiz.de/10008896794
Saved in:
7
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
Saved in:
8
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-38
Persistent link: https://www.econbiz.de/10007894590
Saved in:
9
Building a strong services brand: lessons from Mayo Clinic
Berry, Leonard L.
;
Seltman, Kent D.
- In:
Business horizons
50
(
2007
)
3
,
pp. 199-209
Persistent link: https://www.econbiz.de/10003468253
Saved in:
10
The best companies are generous companies
Berry, Leonard L.
- In:
Business horizons
50
(
2007
)
4
,
pp. 263-269
Persistent link: https://www.econbiz.de/10003494713
Saved in:
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