Cox, Steven; Garside, John; Kotsialos, Apostolos; … - In: International Journal of Quality & Reliability Management 30 (2013) 9, pp. 970-990
Purpose – The purpose of this paper is to examine the efficiency and objectivity of current Six Sigma practices when at the measure/analyse phase of the DMAIC quality improvement cycle. Design/methodology/approach – A new method, named process variation diagnostic tool (PROVADT),...