Hsu, Po-Yi; Ku, Edward C.S.; Lai, Tzu-Ching; Hsu, … - In: Journal of Hospitality and Tourism Insights 5 (2020) 1, pp. 166-185
Purpose: This study investigated how customer orientation and relationships influenced relational benefits via employees' attitudes toward travel agencies and partnership management. Design/methodology/approach: Survey questionnaires were mailed to experts of travel agencies in Taiwan. The...