Kennedy, Mary Lee; Malgorzata (Gosia) Stergios - In: Journal of Information & Knowledge Management (JIKM) 08 (2009) 04, pp. 287-300
The paper describes how Harvard Business School's Knowledge and Library Services (KLS) leveraged the collective knowledge of its employees in formulating, implementing, and evaluating strategy. The organisation was faced with major, disruptive changes in its environment and needed the diverse...