Kilibarda, Milorad; Nikolicic, Svetlana; Andrejic, Milan - In: The International Journal of Logistics Management 27 (2016) 3, pp. 770-794
Purpose The purpose of this paper is to determine how customers from different market segments assess the quality of freight forwarding services, depending on the structure of services, as well as the mutual relation between the freight forwarder and the customers. Design/methodology/approach...