Braunwarth, Kathrin; Kaiser, Matthias; Müller, Anna-Luisa - In: Business & Information Systems Engineering 2 (2010) 1, pp. 29-39
In the context of value and customer orientation there are various requirements concerning the process – especially in insurance companies: processes are meant to be standardized, automated, and flexible. It is in question whether a fast and cheap automated processing is preferred to manual...