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~isPartOf:"Journal of the Academy of Marketing Science"
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Journal of the Academy of Marketing Science
European management journal : publ. twice a year for the Scottish Business School
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Open innovation, product portfolio innovativeness and firm performance : the dual role of new product development capabilities
Rubera, Gaia
;
Chandrasekaran, Deepa
;
Ordanini, Andrea
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 166-184
Persistent link: https://www.econbiz.de/10011453184
Saved in:
2
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
3
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
Heijden, Gielis A. H.
;
Schepers, Jeroen J. L.
;
Nijssen, …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010162032
Saved in:
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