Leal, Rogério Puga; Oliveira, Paula; Dias, José Mendonça - In: Enterprise and Work Innovation Studies 1 (2005) 1, pp. 65-74
A survey to assess training needs in TQM was developed in several European countries, within the framework of a Leonardo’s project named IMVOCED. Beyond a comparison of the results in each country, a global analysis was performed to design a TQM programme to be delivered by WBL (Work Based...