Radovilsky, Zinovy D.; Gotcher, J. William; Slattsveen, … - In: International Journal of Quality & Reliability Management 13 (1996) 1, pp. 10-23
Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between...