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Search: "Riscinto-Kozub, Kristen Ann"
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Riscinto-Kozub, Kristen Ann
3
Childs, Nancy
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O'Neill, Martin A.
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O’Neill, Martin Anthony
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Palmer, Adrian A.
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Van Hyfte, Missy
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International journal of wine business research : IJWBR
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Journal of vacation marketing : an international journal
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The journal of services marketing
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ECONIS (ZBW)
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Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry
Riscinto-Kozub, Kristen Ann
;
O’Neill, Martin Anthony
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 233-243
Persistent link: https://www.econbiz.de/10010391426
Saved in:
2
Conversion of local winery awareness : an exploratory study in visitor vs non-visitor attitude and perception
Riscinto-Kozub, Kristen Ann
;
Childs, Nancy
- In:
International journal of wine business research : IJWBR
24
(
2012
)
4
,
pp. 287-301
Persistent link: https://www.econbiz.de/10009679887
Saved in:
3
Defining visitor satisfaction in the context of camping oriented nature-based tourism : the driving force of quality!
O'Neill, Martin A.
;
Riscinto-Kozub, Kristen Ann
;
Van …
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10003975367
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