Ingram, Hadyn; Teare, Richard; Scheuing, Eberhard; … - In: The TQM Magazine 9 (1997) 2, pp. 118-127
Argues that, despite increasing interest in teamwork, much of the literature on the subject is inconclusive and often derived from anecdote rather than primary research. Seeks to develop an empirically‐based conceptual framework with which to characterize effective teamwork in the hospitality...