Sharma, Mohita Gangwar; Debnath, Roma Mitra; … - In: The International Journal of Logistics Management 27 (2016) 3, pp. 629-649
Purpose Railway transport being a “service” is provided in a space and time dimension. Providing a better quality of service requires higher inputs, so evaluating the performance without these considerations would give a biased result. The purpose of this paper is to assess the performance...