Corrall, Sheila; Sriborisutsakul, Somsak - In: Journal of Information & Knowledge Management (JIKM) 09 (2010) 03, pp. 277-290
Intellectual assets are strategic resources that libraries can use to add value to services, but their intangible attributes make them hard to evaluate. An exploratory case study used document analysis, interviews and a questionnaire to develop and test indicators of intellectual assets and...