Cordery, Carolyn J.; Proctor-Thomson, Sarah; Smith, Karen A - In: Public Money & Management 31 (2011) 3, pp. 193-200
Few charities communicate quantitative assessments of their volunteers' contributions, leading to an under-valuation of this key resource. An incomplete understanding of the volunteers' roles vis-à-vis paid staff, leads to inappropriate measurement methods being used internationally. New, more...