PHUNG-DUC, TUAN - In: Asia-Pacific Journal of Operational Research (APJOR) 31 (2014) 02, pp. 1440009-1
We consider M/M/c/K (K ≥ c ≥ 1) retrial queues with two types of nonpersistent customers, which are motivated from modeling of service systems such as call centers. Arriving customers that see the system fully occupied either join the orbit or abandon receiving service forever. After an...